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Policies

Refund policy

  • If you decide to back out of the purchase before the reptile is shipped, we will refund your payment minus $100 dollars. $100 dollars is non-refundable.

  • If we back out of the sell we will refund 100% of the payment (i.e. the reptile isn’t eating as well as we would like).

  • If the customer decides within the 7 day guarantee period that they want to return the animal, it will be the CUSTOMERS responsibility to ship the animal back. A refund will not be issued until the animal is returned AND is in the same condition it was received in. Careful consideration should be made BEFORE purchasing an animal. Please do not make an impulse buy, these are live animals and shipping a live animal isn’t easy.

  • If you’re eligible for a refund we will not refund more than the total purchase price of an animal.

Bearded Dragon Purchase Agreement

By purchasing a bearded dragon, you agree to the following terms and conditions:

General​

  • We do not hold dragons without payment. If you see an animal you really like, you will need to purchase it to guarantee that you’ll receive it.

  • We will not hold a dragon for more than 14 days after it has been paid for.

  • Purchase and care of animal must be by someone who is 18 years old.

  • Due to the unpredictable nature of animals, we do not guarantee the temperament of an animal.

Shipping

  • Due to recent delays caused by COVID-19 customers are required to pick up their animal at the FedEx hub, no home deliveries. No exceptions.

  • We only ship on Tuesday for arrival on Wednesday.

  • After purchasing a bearded dragon, we will contact you via email to provide you with your options.

  • If you decide to back out of a purchase before the reptile has shipped, we will refund your payment minus $100 dollars. $100 dollars is non-refundable. If we back out of a sell, we will refund 100% of the payment (i.e. the reptile isn’t eating as well as we would like).

  • Shipment will occur on the day that is discussed by both parties. We only ship on Tuesday for arrival on Wednesday. If poor weather prevents shipment (this will be decided by us) then a new shipping date will be discussed. If a new date cannot be agreed upon then we will refund 100% of the money that was paid.

Animal Attributes

  • We guarantee that the animal being delivered is the exact one represented in the product advertisement.

  • We guarantee the sex, genetics, and health of the animal. If we sex the animal wrong, the genetics are not what was stated in the ad, or the customer determines the animal isn’t healthy, we will provide a full refund including shipping costs, for a time period of 7 days from the time the animal is delivered to the customer. Refunds will not be issued until the dragon is returned.

Animal Health

  • We guarantee the health of the animal for 7 days.

  • We guarantee alive arrival of the animal with the following conditions:

    • Customer is required to pick up the animal from the agreed upon FedEx hub the same day it is delivered. If there are any shipping problems, the customer is required to notify us within 3 hours of when the animal is picked up. Any problems reported during shipping must include pictures as evidence.

Returns

  •  If the customer decides within the 7 day guarantee period that they want to return the animal, it will be the CUSTOMERS responsibility to ship the animal back. A refund will not be issued until the animal is returned AND is in the same condition it was received in. Careful consideration should be made BEFORE purchasing an animal. Please do not make an impulse buy, these are live animals and shipping a live animal isn’t easy.

 

See our store shipping and refund policies for more info: 

Shipping Policy

Shipping Information

  • Small FedEx shipping Centers are privately owned and do not accept animal shipments, so it must be a FedEx hub. 

  • We ship on Tuesday for arrival on Wednesday

  • After purchasing a bearded dragon, we will contact you by email with your FedEx hub pickup options, and date of shipment.

Shipping Terms of Service

  • We guarantee the health of the animal for 7 days.

  • We guarantee alive arrival of the animal with the following conditions:

    • Customer is required to pick up the animal the same day it is delivered. If there are any shipping problems, the customer is required to notify us within 3 hours of when the animal is picked up. Any problems reported during shipping must include pictures as evidence.

  • Shipment will occur on the day that is discussed by both parties. We only ship on Tuesday for arrival on Wednesday. If poor weather prevents shipment (determined by us) then a new shipping date will be discussed. If a new date cannot be agreed upon then we will refund 100% of the money that was paid.

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