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• We guarantee that the animal being delivered is the exact one represented in the product advertisement.

• We guarantee the sex, genetics, and health of the animal. If we sex the animal wrong, the genetics are not what was stated in the ad, or the customer determines the animal isn’t healthy, we will provide a full refund including shipping costs, for a time period of 7 days from the time the animal is delivered to the customer. Refunds will not be issued until the dragon is returned.

If the customer decides within the 7 day guarantee period that they want to return the animal, it will be the CUSTOMERS responsibility to ship the animal back. A refund will not be issued until the animal is returned AND is in the same condition it was received in. Careful consideration should be made BEFORE purchasing an animal. Please do not make an impulse buy, these are live animals and shipping a live animal isn’t easy.

• We only ship on Tuesday for arrival on Wednesday.

• After purchasing a bearded dragon, we will contact you via email to provide you date options.

• If you decide to back out of a purchase before the reptile has shipped, we will refund your payment minus $100 dollars. $100 dollars is non-refundable. If we back out of a sell, we will refund 100% of the payment (i.e. the reptile isn’t eating as well as we would like).

• Shipment will occur on the day that is discussed by both parties. We only ship on Tuesday for arrival on Wednesday. If poor weather prevents shipment (this will be decided by us) then a new shipping date will be discussed. If a new date cannot be agreed upon then we will refund 100% of the money that was paid.